Refund & Returns Policy

Last Updated: Tuesday, September 30, 2025

At THE HERB SHOP AU PTY LTD, your satisfaction is our priority. If you experience any issues with your purchase, please review our policy below.

Returns & Exchanges

• Faulty or Damaged Items:
  We offer a full refund or exchange for goods that are faulty or damaged. To begin this process, please contact us at theherbshop19@gmail.com with your order number, a description of the issue, and photos of the item. Prompt notification is essential to process your request.
• Change of Mind:
  If you wish to return an item due to a change of mind, it must be unused, undamaged, and returned within 3 days of receiving it. Used items cannot be returned. No returns if you change your mind on the product unless it arrives faulty

Return Process

• Packaging:
  Ensure all items are returned in their original, undamaged packaging.
• Return Address:
  Please send returns to:
  THE HERB SHOP AU PTY LTD
  2/335 Crown Street
  Wollongong, NSW, Australia

Refunds

• Processing Time:
  Refunds will be processed to your original payment method and should be finalized within 3–5 business days of approval.
• Shipping Costs:
  Shipping fees are non-refundable unless the return is due to our error or a faulty item.

Contact Us

If you have any questions or require assistance, please contact us at:
📧 theherbshop19@gmail.com