Privacy Policy
Effective Date: Tuesday, September 30, 2025
At THE HERB SHOP AU PTY LTD, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification: Name, email address, mailing address, phone number.
- Transactional Information: Credit card details, order history.
- Demographic Information: Age, postcode.
- Device and Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and duration of visits.
- Communication Records: Correspondence with our customer service team.
2. How We Use Your Information
We use the information collected for various purposes, including:
- Processing and fulfilling orders.
- Communicating with you about your orders and inquiries.
- Improving our website and services.
- Sending promotional materials and updates (with your consent).
- Complying with legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our business, such as payment processors and shipping companies. These third parties are obligated to keep your information confidential and are not permitted to use it for any other purpose.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, please be aware that no method of electronic transmission or storage is 100% secure.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and analyze site traffic. You can control cookie settings through your browser, but disabling cookies may affect the functionality of our website.
6. Your Rights
You have the right to:
- Access and correct your personal information.
- Request the deletion of your personal information.
- Opt-out of receiving promotional communications.
To exercise these rights, please contact us at theherbshop19@gmail.com.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
THE HERB SHOP AU PTY LTD
📍 2/335 Crown Street, Wollongong, NSW, Australia
📧 theherbshop19@gmail.com